Regarding the Dec. 2019 Outage

Now that the dust has settled somewhat, we would like to take the moment to come clean with regard to the outage we experienced last December. We value the trust of our customers above all, and in the interest of transparency, we feel we should lay out the facts regarding what happened, and what we’re doing to ensure nothing like this happens again. On Friday, December 13th 2019, South Valley Internet was the victim of a ransomware attack. Nake, one of our web hosting servers, was breached, all its backups were deleted, then all the files were encrypted and held
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Turning On Paradise Valley Fiber

Your wait is over! We have started the process of turning on customers one street at a time, starting on the south side. We are calling customers to schedule appointments. Unfortunately, we are not able to give much notice, but don’t worry! We will leave a message if we don’t get you on the first try. There will be other chances! In addition, we are introducing ILLUME, our innovative router/wifi solution powered by Plume®. ILLUME a gigabit-capable mesh network system that continuously learns about your Internet needs and automatically adjusts itself to meet them. Simply plug an Illume pod into
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