SVI’s Hosted VoIP Call Center Solution
Thinking of stepping up to an advanced VoIP call center solution while looking for ways to bring your costs down? If customer satisfaction is an absolute priority for you, then take a look at what SVI’s hosted VoIP call center solution can do for you.
Build an Advanced VoIP Call Center
SVI’s enhanced call center provides an integrated, full-featured solution with all the benefits of an advanced voice application. It has the resiliency of a carrier-class platform, enabling organizations of any size to build a comprehensive, feature-rich call center anywhere in the world. It supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location.
With SVI’s enhanced call center, you can
- Unify and centrally manage distributed call center resources
- Queue and distribute calls to any agent, anywhere
- Supervise and manage distributed agents from any web browser
- Manage service levels for consistent quality at every touch point
- Scale on demand to meet changing business needs
- Ensure business continuity, faster disaster response and recovery
Call center capabilities include a wide variety of features like:
Automatic Call Distributor (ACD) – Intelligent call routing and queuing
Enhanced ACD – Advanced queuing, call routing, and wrap-up timer settings
Auto Attendant – Interactive voice response (IVR) and custom messaging
Call Recording – Live and transferred calls between a Call Center agent and a caller
Click here to see more call center features.
Manage Performance with Enhanced Call Center Reports
Our Hosted VoIP Call Center Solution integrates seamlessly with Salesforce and was named Product of the Year by Technology Marketing Corporation’s Unified Communications magazine. Generating real time and historical reports from the Call Center is as simple as a click of a button. With SVI’s enhanced call center solution reports, you know what’s going on in your queues and you can balance loads according to usage patterns making customer management a breeze.
Call center reports include:
|Report Type||Time Period*||Report Objective||Key Performance Indicators|
|Agent Activity||Real Time
|Monitor Agent performance
|Agent Utilization||Historical||Review Agent performance relative to the Group
|Queue Performance Analysis||Real Time
|Monitor Queue performance and trends
|Service Level||Historical||Monitor performance against defined “service levels”
Click here for a list of all call center reports.
Partner with the Best Team
By selecting SVI’s hosted VoIP solutions, you are bringing premium, top-of-the line products into your business. SVI prides itself on ensuring its customers receive quality solutions that deliver best-in-class performance.
SVI’s knowledgeable staff is available to help customers choose from a wide variety of offerings and to identify a solution that best fits their technological and fiscal needs.
How to Contact Us
For further assistance or to start your Voice over IP Call Center Service, please contact a SVI sales representative at 1-800-899-4125 or by clicking here.