Open Position

Customer Service Representative/Concierge

South Valley Internet Incorporated is looking for a Customer Service Representative / Concierge. The primary role of this position is to provide outstanding Customer Service to all SVI customers regardless of the mode of communication.

Mission and Vision:

South Valley Internet is an Internet Service Provider specializing in Data and Voice Services. Our mission is simple, “SVI will provide the best Internet and phone service possible.” Our vision is to use innovative technology to continually improve our products and services. This includes our commitment to always deliver top-quality customer service and excellent value.

The team at South Valley Internet is dedicated to becoming the communications company of choice for South Santa Clara and San Benito Counties. Being part of the SVI team is more than just a job. Our culture is one of community and collaboration.

SVI seeks a dependable, dedicated, hands-on, willing-to-learn, focused Customer Service Representative/Concierge. The ideal candidate will have a minimum of 1 year of experience and truly enjoy interacting with people.

Job Responsibilities:

  • Greet all guests entering the facility.
  • Provide phone coverage for the office and direct calls.
  • Daily Reports.
  • Mail – Distribution and Mailing.
  • Creating, maintaining, and entering information into our database.
  • Scheduling: installs, troubleshooting, site surveys, pickups.
  • Manage Work Orders – add notes to Plat.
  • Printing.
  • Staff Meetings – organize, send out reminders, agendas, and notes
  • Conduct office inventory and supplies.
  • Ordering (office supplies, Costco orders, Paper, etc.)
  • Light facilities/hospitality work as needed including but not limited to stocking kitchens/service areas with supplies. Help set up/ take down conference rooms for meetings/events. Offering refreshments to customers.
  • Perform general office errands (such as filling up coffee pods, bathroom napkins supply, water bottles, etc.)
  • Manage the physical space, including coordination of repairs and regularly scheduled maintenance.
  • Helping organize and maintain common office areas.
  • Sending out “Thank you” notes to customers.
  • Perform other administrative duties as assigned.
  • Perform general office clerk duties and possible errands.

Requirements and Skills:

  • Familiarity with Microsoft
  • High level of integrity
  • Ability to maintain composure in high-stress situations.
  • Strong attention to detail
  • Professional attire
  • Excellent customer-oriented attitude
  • High energy, and drive for excellence.
  • Strong communication skills, both verbal and written
  • Experience as a front office representative (preferred)

Minimum Qualifications:

  • High School Diploma or associate degree
  • Professional Image
  • Ability to write clearly.
  • Warm personality
  • Strong communications skills
  • Team player
  • Ability to work well under limited supervision
  • Ability to work well in a fast-phase environment or under pressure
  • Have a valid driver’s license.

Employee Benefits:

  • Ground floor opportunity with a growing team.
  • Opportunity to help shape the strategic direction of the company.
  • Fun office environment and sharp colleagues.
  • Medical benefits.
  • Paid time off.


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.