Technical Support Notices

Helping customers get the most value from our products is what customer service is all about at SVI. In fact, since the very beginning SVI has placed an emphasis on being there for you when you need us. At SVI, customer service is a company-wide responsibility. In addition to our exceptional technical support we also offer our customers tools that help them get the most from their SVI products. 

Severe Weather

As you are all probably aware, the National Weather Service has issued both a high wind warning and a flood watch. Severe weather will be hitting us this evening through the night. In anticipation of power outages, please make sure all your...

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SVI Is Moving

As of Friday, 12/09/22, South Valley Internet staff will be residing at our new location in Morgan Hill.  Should you need personal one-on-one...

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Quick Way to Fix Minor Internet Connection Issues

Most simple connection issues can be fixed by rebooting your router.

  1. Unplug router’s power cable from its outlet
  2. Wait 20 seconds, then plug the power cable back in the outlet
  3. Give the router a minute or two to turn back on.

For even better results, check out our ILLUME smart Wi-Fi system!

For Technical Support, Call 1-800-899-4125