SVI Hosted Call Center Solution has the resiliency of a carrier-class platform, enabling organizations of any size to build a comprehensive, feature-rich call center anywhere in the world. It supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location.

With the Hosted VoIP Call Center Solution you’ll be able to

• Unify and centrally manage distributed call center resources
• Distribute Calls to Employees, anywhere
• Supervise and manage distributed agents from any web browser
• Manage service levels for consistent quality at every touch point
• Scale on demand to meet changing business needs
• Integrate with Salesforce.com to maximize productivity
• Ensure business continuity, faster disaster response and recovery
• Provide Professional Greetings and on Hold Music