SVI Hosted Call Center Solution has the resiliency of a carrier-class platform, enabling organizations of any size to build a comprehensive, feature-rich call center anywhere in the world. It supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location.
With the Hosted VoIP Call Center Solution you’ll be able to
- Unify and centrally manage distributed call center resources
- Distribute Calls to Employees, anywhere
- Supervise and manage distributed agents from any web browser
- Manage service levels for consistent quality at every touch point
- Scale on demand to meet changing business needs
- Integrate with Salesforce.com to maximize productivity
- Ensure business continuity, faster disaster response and recovery
- Provide Professional Greetings and on Hold Music