SVI Hosted Call Center Solution has the resiliency of a carrier-class platform, enabling organizations of any size to build a comprehensivefeature-rich call center anywhere in the world. It supports individual centers as well as distributed multi-site centers to act as a single virtual call center, regardless of geographic location.

With the Hosted VoIP Call Center Solution you’ll be able to

  • Unify and centrally manage distributed call center resources
  • Distribute Calls to Employees, anywhere
  • Supervise and manage distributed agents from any web browser
  • Manage service levels for consistent quality at every touch point
  • Scale on demand to meet changing business needs
  • Integrate with to maximize productivity
  • Ensure business continuity, faster disaster response and recovery
  • Provide Professional Greetings and on Hold Music