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About Us

your connections starts here
Frequently Asked Questions
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Who We Are

At South Valley Internet (SVI), we believe your connection should be fast, reliable, and hassle-free. For over [X years], we’ve been dedicated to building more than just networks—we’re building stronger communities by delivering world-class broadband with a local touch.

Our Story

Born in the heart of the South Valley, SVI started with a simple mission: give families, businesses, and gamers the internet experience they deserve. No confusing jargon. No hidden fees. Just honest, dependable service from people who live and work right here in your neighborhood.
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What We Stand For

We’re not your typical service provider. Everything we do is built on four core values

Exceptional

Blazing-fast fiber, lower latency, and dependable performance for every home and business.

Honest

Transparent pricing, no contracts, no small print, and no surprises on your bill.

Hassle-Free

Easy setup, no data caps, and 24/7 support when you need it.

Local

We live here, we work here, and we care about this community as much as you do.

Why Choose SVI

Whether you’re streaming movies with the family, working from home, running a business, or gaming online, we’ve designed our services around you. With tailored plans, holistic support, and always-on reliability, you’ll experience the difference of internet that truly fits your lifestyle.
your connections starts here

Our Promise

We’re here to put people first, not profits. That means better speeds, better service, and a better experience—guaranteed.

your connections starts here

No hidden charges.

No expiration dates.

No contracts.

Ever.

Frequently Asked Questions

Yes! South Valley Internet provides broadband service to residential and business customers using the latest fiber and wireless technologies.
Broadband is your internet connection to your home or business. Wi-Fi is how your devices (like laptops and phones) connect wirelessly within your home or office to your broadband connection.
Yes. SVI is based in Morgan Hill, California, and has been serving the surrounding communities since 1994. We’re your neighbor and a stakeholder in the community.
We offer symmetrical speeds up to 2.5 Gbps (that’s 2,500 Mbps) over fiber. Our wireless plans offer a range of speeds depending on the available signal strength and the customer’s needs.
Yes. Our fiber broadband plans include options for 1 Gbps and 2.5 Gbps symmetrical service.
Symmetrical means you get the same speed for both download and upload. For example, if you have a 1 Gbps plan, you can download at 1 Gbps and upload at 1 Gbps—ideal for video conferencing, file uploads, cloud backups, and remote work.
Upload speed matters for video calls, online gaming, uploading large files, working remotely, and using cloud services. As more people work from home and use collaborative platforms, fast upload speeds are essential.
Yes. Fiber offers faster speeds, lower latency, and more reliability than cable. Unlike cable, which is shared by your neighbors, fiber provides a direct connection to your home or business.
Latency is the time it takes for data to travel from your device to the internet and back. Low latency is critical for real-time activities like gaming, Zoom calls, and video streaming. Our network is optimized for ultra-low latency.
Not exactly. Speed is how fast data moves, while bandwidth is the amount of data that can move at once. Think of bandwidth as the width of the road and speed as how fast you’re driving. More bandwidth allows more devices to use the internet at once without slowing things down.
It depends on how many devices and users are online at once and what activities you’re doing. Households that stream 4K video, game online, or work remotely typically benefit from higher-speed plans like 1 Gbps or 2.5 Gbps.
We monitor our network closely and engineer capacity well beyond typical usage. In fact, we use less than 30% of our total available bandwidth—helping ensure a smooth, congestion-free experience even during peak usage.
Absolutely. Your router, wiring, and Wi-Fi setup all impact your internet experience. We offer Otto and Otto Lite—our professionally managed solutions—to help you get the best performance.
Once construction is complete and service is available at your location, one of our team members will reach out to schedule a convenient time for installation. Installation typically includes mounting the necessary equipment outside, bringing the connection into your home, and setting up the router.
In most cases, no. When you sign up early or during promotional periods, your installation fee is waived.
Yes. An adult over the age of 18 must be present during the installation appointment.
We offer symmetrical speeds up to 2.5 Gbps (that’s 2,500 Mbps) over fiber. Our wireless plans offer a range of speeds depending on the available signal strength and the customer’s needs.
Yes. Our fiber broadband plans include options for 1 Gbps and 2.5 Gbps symmetrical service.
We offer a range of professionally installed and managed equipment including MikroTik routers, Plume SuperPods for mesh Wi-Fi, and backup solutions with Nitro. The equipment offered will depend on your selected service.
Yes, although we recommend using our professionally managed equipment to ensure the best performance and full support. If you choose to use your own router, our ability to troubleshoot issues may be limited.
Otto is our managed home networking solution. It includes a MikroTik router and up to three Plume SuperPods (for an additional one-time fee). It offers seamless Wi-Fi, real-time monitoring, and the ability to troubleshoot remotely.
Otto Lite is our budget-friendly managed option. It includes up to three SuperPods (hardware fee applies) and a wireless backup connection offering up to 50 Mbps. It’s great for families looking for reliable internet with an added layer of protection.
Rental fees depend on the service selected. Otto and Otto Lite do not include all hardware in the base price. Customers pay a one-time hardware fee for the router and/or SuperPods. Ongoing monthly fees depend on the features and level of monitoring chosen.
Yes, for customers using Otto or Otto Lite, we provide Nitro—a wireless backup internet connection that kicks in automatically when your primary connection is down.
No, Nitro is included with Otto and Otto Giga, and optionally available with Otto Lite. It ensures that your home stays online even if the primary connection is interrupted.
Yes. We serve both business and residential customers, including MDUs. We design custom network solutions for buildings with multiple tenants or units.
If you move to another address within our service area, we’ll work with you to transfer your service. If you move outside our area, we’ll assist you with closing your account and returning any leased equipment.
Yes, if you are leasing equipment from us, it must be returned in good condition upon cancellation to avoid a replacement fee.
Our standard residential fiber service starts at $79/month for 2.5 Gbps symmetrical speed with no contract or installation fee during promotional periods. Business plans vary depending on your needs. Contact us for a quote.
No. We believe in transparent pricing. You’ll see applicable taxes and fees on your bill, but there are no surprise charges.
The $20 deposit secures your place in line for installation. It’s non-refundable but applied to your first month’s bill once service begins.
No monthly service charges will occur until you’re connected and your installation is complete.
No long-term contract is required. You may cancel at any time with no early termination fee.
You can pay online via our customer portal, by phone, by mail, or set up automatic payments using a credit/debit card or ACH.
Yes! Early sign-up locks in your rate, ensures you receive installation at no cost, and secures your spot in our queue.
Your place in the installation queue is not secured until your $20 deposit is processed. You must provide payment info to complete sign-up.
Yes. We participate in the Affordable Connectivity Program (ACP), which offers a monthly discount of up to $30. If ACP ends, we also offer local discounts through Balanced Access for qualifying families with school-age children.
Yes. You may change your service tier at any time, and your billing will be adjusted accordingly starting the next billing cycle.
You will stop being billed at the end of your current billing period. Leased equipment must be returned in good condition to avoid replacement fees.
We strive to keep pricing stable, and your locked-in promotional rate will remain in place for at least 12 months. If changes occur, we’ll provide ample notice.
Yes. A late fee may apply to accounts past due. To avoid fees, we recommend setting up autopay or paying promptly by the due date.
We are a green company and encourage electronic billing, but paper billing is available upon request for a small monthly fee.
We do not offer a formal pause option, but we can work with you on a case-by-case basis depending on your situation.
Yes. Our support team is available 24/7 for urgent technical issues. Please note: After-hours support is limited to technical emergencies only. Account or billing-related assistance is available during regular business hours.
We provide friendly, local support via phone, email, and live chat during regular business hours, along with 24/7 technical support for urgent connectivity issues.
Our 24/7 technical support team is available to assist with connectivity-related emergencies. Billing and account questions are handled during standard business hours.
Yes. Our office is located in Morgan Hill, CA. You’re welcome to stop by during business hours for account help, equipment returns, or to speak with a team member.
During business hours, we aim to respond within 30 minutes. Outside those hours, urgent issues are prioritized and responded to as quickly as possible.
Yes. We provide online troubleshooting guides on our website, and many issues can be resolved by rebooting your router or checking cable connections. If you need help, we’re just a call away.
Yes. Our managed WiFi solutions, including Otto and Otto Lite, come with enhanced support. We can also help you diagnose WiFi issues, suggest coverage improvements, and recommend equipment upgrades.
During business hours, we aim to respond within 30 minutes. Outside those hours, urgent issues are prioritized and responded to as quickly as possible.
Yes. We provide online troubleshooting guides on our website, and many issues can be resolved by rebooting your router or checking cable connections. If you need help, we’re just a call away.
Yes. Our managed WiFi solutions, including Otto and Otto Lite, come with enhanced support. We can also help you diagnose WiFi issues, suggest coverage improvements, and recommend equipment upgrades.
If the equipment is rented from us, we’ll replace it at no cost (excluding physical damage or loss). Purchased equipment may be subject to warranty coverage or a service fee.
You can schedule a service appointment by calling our office or submitting a request through our website. We’ll work with you to find a convenient time.
For issues related to our network or leased equipment, service visits are typically free. If the issue is related to customer-owned equipment or inside wiring, a fee may apply. We’ll always inform you in advance.
We value your input! You can leave feedback via post-call surveys, our website, or by emailing us directly. We continuously work to improve our service based on your comments.
We provide friendly, local support via phone, email, and live chat during regular business hours, along with 24/7 technical support for urgent connectivity issues.
We accept credit/debit cards, ACH transfers, and checks. You can also set up autopay to ensure your payment is processed on time each month.
Bills are due upon receipt. A due date will be listed on your invoice, and late fees may apply if payment isn’t received within the grace period.
Billing dates are typically fixed, but we may be able to accommodate changes in special circumstances. Please call our office to discuss.
You can enable autopay through our online customer portal. If you need assistance, our staff will be happy to walk you through the process.
Log in to our customer portal to download past invoices. You can also request a copy by calling or emailing our billing department.
If a payment is missed, you may receive a reminder. If not resolved within a set period, service may be suspended until payment is made. A late fee may also apply.
Yes, a late fee may be assessed if payment is not received by the due date. The exact amount will be listed in your service agreement.
We recommend paying in full to avoid service interruptions. If you’re having trouble paying your bill, contact us to discuss potential arrangements.
Log into your account via the customer portal to update your payment details, or contact our billing team for assistance.
SVI is a green company and encourages paperless billing. However, if you require paper invoices, please let us know.
We may offer seasonal or vacation holds depending on the service area. Contact us to discuss your options.
Yes, SVI provides tailored internet solutions for small, medium, and enterprise businesses. Our business packages include higher bandwidth options, priority support, and flexible installation plans.
Yes. Static IP addresses are available for business accounts. Please contact our sales team for pricing and configuration options.
Absolutely. We offer solutions for MDUs (Multi-Dwelling Units), including managed Wi-Fi, dedicated fiber or wireless, and tenant-based billing. Reach out to our MDU solutions team to learn more.
In most cases, yes. We specialize in reaching rural and unserved areas with high-speed wireless or fiber solutions. Contact us for a site review.
Yes. Our team can assist with everything from custom fiber builds and point-to-point wireless to internal network design and implementation for businesses.
Yes. We offer both residential and business-class voice solutions. Our business voice plans include all the latest features associated with the newest PBX systems and can scale to fit your business needs.
Yes. We offer bundled pricing for internet and voice services. Please contact our business sales team for a quote.
Yes, many of our services qualify for federal, state, and local funding programs. We are happy to assist with documentation or program applications.
Otto is our premium managed WiFi solution that includes enhanced speed, whole-home coverage using SuperPods, proactive monitoring, and advanced cybersecurity.
Otto Lite is a simplified version of Otto. It includes essential SuperPod coverage with limited support and no proactive monitoring. It’s ideal for basic users or secondary homes.
Otto and Otto Lite do not include all hardware necessary. Hardware rental fees depend on the specific service being offered and the number of devices required. Equipment includes SuperPods and, in the case of Otto, a compatible router.
Otto includes proactive monitoring, cybersecurity, enhanced parental controls, and dedicated support. Otto Lite offers basic managed WiFi functionality with a lower monthly cost and without advanced monitoring or support.
Yes. We offer an option to purchase the SuperPods and compatible router up front. Ask our team about one-time purchase pricing.
Yes. Otto is designed to scale with your space. Additional SuperPods can be added to ensure full coverage.
In some cases, yes—but for optimal performance, we recommend using our supported hardware.
Please contact us for current pricing. Monthly rates vary depending on the number of pods needed and whether equipment is rented or purchased.
FreshStream TV is SVI’s all-in-one streaming platform. It provides access to 7,000+ live TV channels, premium sports and movie networks, 11,000+ on-demand TV shows, and over 50,000 movies.
You can watch FreshStream on Android TV, Amazon Fire Stick, Smart TVs, smartphones, tablets, and computers. An SVI-approved streaming box is also available for rent or purchase.
FreshStream TV is designed to work best on SVI internet but may be used on other providers as long as you have sufficient bandwidth and speed.
No long-term contract is required. FreshStream is a month-to-month service, so you can cancel or change your plan at any time.
Yes! FreshStream TV includes Pay-Per-View events and even NFL Sunday Ticket at no additional charge.
FreshStream TV is priced at $69.95/month. This includes all live channels, on-demand content, sports, PPV, and local stations.
Yes. We offer a free 36-hour trial so you can test the service on your own devices before subscribing.
Yes. As long as you have an internet connection, you can access FreshStream TV from anywhere.

How Can We Help?

lease let us know how we can help or if you have any questions about our services. We love to help!

408-683-4533 or 800-899-4125

info@garlic.com

16055 Caputo Drive Suite D Morgan Hill, CA 95037

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