Earlier today, we had some major issues within our network infrastructure that affected our wireless connectivity. As of now, all issues have been resolved and all systems are functioning normally. If you are still experiencing any problems with your connectivity, please let us know. We apologize for any inconvenience this may have caused.
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Support During the COVID-19 Outbreak
With all the concern surrounding COVID-19, we at South Valley Internet would like to reassure everyone that there will be no change in the service, support, or experience we provide to our customers. Even though people may be working from home more (including us,) we have more than enough bandwidth to support everyone’s needs during this difficult time. Our office will remain open should you need anything. Everyone stay safe and be well!
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Regarding the Dec. 2019 Outage
Now that the dust has settled somewhat, we would like to take the moment to come clean with regard to the outage we experienced last December. We value the trust of our customers above all, and in the interest of transparency, we feel we should lay out the facts regarding what happened, and what we’re doing to ensure nothing like this happens again. On Friday, December 13th 2019, South Valley Internet was the victim of a ransomware attack. Nake, one of our web hosting servers, was breached, all its backups were deleted, then all the files were encrypted and held
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Turning On Paradise Valley Fiber
Your wait is over! We have started the process of turning on customers one street at a time, starting on the south side. We are calling customers to schedule appointments. Unfortunately, we are not able to give much notice, but don’t worry! We will leave a message if we don’t get you on the first try. There will be other chances! In addition, we are introducing ILLUME, our innovative router/wifi solution powered by Plume®. ILLUME a gigabit-capable mesh network system that continuously learns about your Internet needs and automatically adjusts itself to meet them. Simply plug an Illume pod into
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What is Net Neutrality… and why is it ending?
What is Net Neutrality? Net Neutrality has been defined as the principle that ISPs* and governments must treat all data on the Internet the same, and not discriminate or charge differently by user, content, website, platform, application, type of attached equipment or method of communication. Which means, for example, that ISPs are unable to intentionally block, slow down or charge money for specific websites and online content. *An ISP is an Internet Service Provider, which is the organization that provides services accessing the Internet, and other services including website construction and hosting. So, every time that you connect to
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SVI Still Supports Net Neutrality!
The FCC has killed Net Neutrality! In a 3 to 2 vote on December 14, 2017 our five FCC commissioners voted to kill Net Neutrality, at least for now. There is a silver lining to this dismal information, small Internet Service Providers (ISPs) like SVI, are upholding the principals and values of Net Neutrality. What does this mean to you? Well, unlike the big boys SVI will continue to offer a free and open internet, we will site. Big corporations like Comcast, Charter, Verizon, and AT&T will most likely slowly transition to no longer allowing for internet freedom. Be prepared!
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What Router Should I Buy?
Whether you’re looking to buy a new router or update an old router there are many things to look for in buying router. First thing is to determine what your router will be used for. Will it be used for streaming Netflix, music, and gaming or will it just be used for surfing the web? If your planning on gaming or using it for heavy streaming you will need a high performance router, whereas if you plan on just browsing the web you can get by with something more standard. The second thing to look for is the range.
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Wi-Fi Mesh Network Systems
Are you struggling to get Wi-Fi to every room of your house? New Wi-Fi Mesh Network Systems are able to spread your wireless connectivity throughout your house at blazing fast speeds. The Mesh system works by placing nodes around the house (three little pods). In this way you can triangulate the signal by boosting them off of each other. The whole network produces a signal that can reach even the farthest corners in your home. Unlike a Wi-Fi extender, the mesh system allows you to walk around your home without having to change the Wi-Fi settings on your phone, tablet,
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SIP Trunk Solution
A SIP Trunk solution allows you to enjoy the benefits of VoIP using your existing phone system and infrastructure. This means enjoy some of the benefits of Voice over IP, without additional expense. no need to get rid of your current PBX system. How does SVI’s SIP Trunk solution works ? SVI installs a certified Integrated Access Device at your business This certified Integrated Access Device connects your existing PBX to our proprietary network
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